PRIVACY POLICY
Trade Supply Group knows that you care about the collection and use of your information and thus has created this Privacy Policy to describe how we collect, use, share, and protect your information. By visiting Trade Supply Group.com or other sites of Trade Supply Group and its affiliates or subsidiaries (the "Websites"), you agree to the terms of this Privacy Policy, which are incorporated and made part of our Terms of Use. We may need to update our Privacy Policy, and if we choose to do so, we will post the changes on this page. Such changes shall apply to information collected after the date of the change. We recommend that you review this Privacy Policy periodically.
| Category of Personal Information Collected | Source | Purpose for Collection | Categories of Recipients |
|---|---|---|---|
| Contact information: Name, e-mail address, mailing address, and phone number. | When you provide it to us through our Websites or at one of our locations and when you place an order, create an account, call us with a question, respond to communications such as e-mail, or participate in another Website or store feature or service. | Processing transactions fulfilling orders, responding to customer service or return requests or otherwise communicating with you regarding the Websites and our products and services. To contact you about our Websites and services, including to provide information on additional products from us that may be of interest to you. Conducting market research and analysis. | Our service providers who help us fulfill orders, conduct market research, and provide services to you, including our distributors. |
| Browsing information: Information related to your interactions with our Websites, our marketing emails or other communications, including information such as IP addresses and browser behavior, to analyze trends, administer the Website, track user activities and movements across the Website, infer user interests, and otherwise induce, deduce, and gather information about individual users and market segments. | When you visit the Websites or interact with our emails or other communications; through the use of cookies and other tracking technologies explained further below. | Customizing your experience on our Websites and identifying your preferences. To allow us to better service you in responding to your customer service requests. To administer a promotion, survey, or other features of the Websites. To analyze trends, to administer the Websites, to track user activities, to infer user interests, and to otherwise induce, deduce, and gather information about individual users and market segments. | Our service providers who help us with fraud protection and website analytics. Trusted partners who use the information for advertising or research and related purposes. |
| Payment information: Name, card issuer and card type, credit or debit card number, expiration date, CVV code, and billing address. | From customers when they make a purchase or from their issuing banks. | Authorizing of credit card and other financial transactions. | Our card processor stores all credit card information. They conduct the credit card transactions using commercially reasonable security precautions, controls, policies, and procedures, consistent with generally accepted data processing standards in the financial services industry. We only store a record that the transaction took place and the amount you transacted in connection with your account information. |
| Credit application information: Name, contact information, social security number, and other information. | From customers when they apply for credit. | Processing and approving credit applications. | Service providers who assist with credit application processing and decisions; our distributors. |
| Transaction information: Product name, quantity, date of purchase, price, return history, and other information regarding your purchase practices and history. | From customers when they make purchases from us. | Processing orders and returns and keeping a record of your purchases in case of questions or disputes and for legal purposes such as taxes. | Service providers and distributors. |
| Legal Obligations & Rights: Details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior. | From crime and fraud prevention agencies, from you, witnesses, and from the police. | To respond to subpoenas, search warrants, judicial proceedings, court orders, legal process, or other law enforcement measures, to establish or exercise our legal rights, or to defend against legal claims. To investigate, prevent, or take action regarding alleged or actual illegal activities, violations of our Terms of Use, Privacy Policy, or as otherwise required by law. | Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors. |
| Video surveillance information: Electronic, visual information. | From cab and forward-facing fleet dash cameras. | To prevent accidents, monitor driver behavior, optimize routes and monitor idle times, and assist with vehicle tracking. | Service providers and distributors. |
Corporate Transactions: In the event that we sell all or part of our company or otherwise transfer any assets of our company, we may provide your information to prospective purchasers and their advisors for evaluation purposes and to the purchaser so that you may continue the relationship or business with us and our products.
Sharing with Third Parties: We will obtain assurances from our service providers and agents that they will safeguard personal information consistently with this Privacy Policy. Where Trade Supply Group has knowledge that an agent is using or disclosing personal information in a manner contrary to this Privacy Policy or otherwise not employing reasonable security, Trade Supply Group will take reasonable steps to prevent or stop the use or disclosure. However, non-personally identifiable Website visitor information, including aggregated or deidentified information, may be provided to other parties for marketing, advertising, or other uses. Notwithstanding the above, mobile telephone data will not be disclosed to third parties or affiliates for marketing or promotional purposes.
YOUR CHOICES
You can correct or update your personally identifiable information by re-registering, updating your profile, or contacting us by e-mail at .
You can always limit the communications that Trade Supply Group sends to you. To opt out of commercial e-mails, simply click the link labeled “unsubscribe” or “opt-out” at the bottom of any commercial electronic communication we send you. Please note that even if you opt out of promotional communications, we may still need to contact you with important information about your account.
RETENTION OF YOUR INFORMATION
Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided for under services contracts with clients or as required or authorized by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made de-identified.
HOW WE USE COOKIES; INTEREST-BASED ADVERTISING
We collect information through cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. Cookies are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future
We may employ third-party service companies to process your information to assist us in better understanding the Website’s visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Through your browser, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. We do not control and cannot guarantee the effectiveness of third-party cookie-management tools.
We may work with marketing partners who deliver interest-based advertising to you on other websites, based on the way you shop and interact with those sites or other information, not provided by Trade Supply Group or delivered on the Websites. You have a choice about whether you want to allow use of your information in this manner, and can learn more and opt-out of online advertising by visiting: . If you are located in the European Union, you can visit: . Please note that the opt-out mechanism provided is cookie-based, so you must have cookies enabled in your web browser, and they will only affect the specific computer that is used to submit the request. If you have multiple computers or change computers, or use multiple browsers, you will need to submit an opt-out request for each. Once you opt out, if you delete your browser’s saved cookies, you will need to opt out again. Mobile devices may involve unique advertising choice mechanisms. For more information, please visit: . Trade Supply Group will not disclose your mobile telephone data to third parties or affiliates for marketing or promotional purposes.
SAFEGUARDING PERSONAL INFORMATION
We use industry-standard security measures to protect the confidentiality of personally identifiable information under our control and appropriately limit access to it. However, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We will notify you of any loss of data or breach of our security measures that has resulted in the loss or unauthorized access, disclosure, use or acquisition of personal information or otherwise presents a potential threat to such information, without undue delay, as required by law.
LINKS TO THIRD-PARTY WEBSITES
Our Website may contain third-party links to sites operated and maintained by third parties over which we have no control. We accept no responsibility or liability for the content and activities of any third parties or third-party websites, including any linked sites. Many of these sites have their own privacy policies and this Privacy Policy applies solely to information collected by our Website. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.
CROSS-BORDER TRANSFER OF PERSONAL INFORMATION
It is important to note that the Website is operated in the United States. Therefore, your personal information may be transferred to and stored in the United States or other countries with data protection laws that differ from the country where you are located. Your personal information may be available to government authorities under lawful orders and laws applicable in such foreign jurisdictions.
YOUR PRIVACY RIGHTS
If you are a resident of the European Union, the United Kingdom, California and other U.S. states where applicable, the law may provide you with the following rights with respect to your personal information:
- The right to know what personal information we have collected, used, disclosed and sold about you. To submit a request to know, you may send an e-mail message to with "Privacy Rights Request" in the subject line.
- The right to request that we correct inaccurate information that we maintain about you. To submit a request to correct, you may send an e-mail message to with "Privacy Rights Request" in the subject line.
- The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may send an e-mail message with "Privacy Rights Request" in the subject line.
You have the right to opt-out of the sale of your personal information or sharing of personal information for cross-context advertising. However, for the 12-month period prior to the date of this Privacy Policy, Trade Supply Group has not “sold” or “shared” any personal information for payment of money. We may collect and share information through website cookies and other tools used for online advertising. For more information on how you can limit and control online advertising, please see above HOW WE USE COOKIES; INTEREST-BASED ADVERTISING.
When you exercise these rights and submit a request to us, we will verify your identity by asking you for your email address, telephone number, or the last four digits of a credit or debit card used at Trade Supply Group. We also may use a third-party verification provider to verify your identity.
You also may designate an authorized agent to make a request for access on your behalf by sending an e-mail message to
Your exercise of these rights will have no adverse effect on the price and quality of our goods or services. You may appeal any decision regarding your privacy rights requests and/or to request further information about compliance with California or other law by e-mailing: . Please include "Privacy Rights Appeal" in the first line of the description and your mailing or street address.
California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once per calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2025 will receive information regarding 2024 sharing activities). To obtain this information, if applicable, from Trade Supply Group, please send an e-mail message to with "Request for California Privacy Information" in the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response.
CHILDREN'S PRIVACY
Our Website and services are not directed at children and we do not knowingly solicit or collect personally identifiable information from children under 13 years of age without verifiable parental consent. If you become aware that a child has provided us with personally identifiable information, please contact us promptly by sending an e-mail message to with "Request for Child Information Removal" in the subject line and the name and age of the child in the body of the message. We will then make reasonable efforts to delete the child's information from our database and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law).
RIGHT TO LODGE COMPLAINTS
We are transparent about the ways in which we collect and use personal information, and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://reportfraud.ftc.gov/assistant .
CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy from time to time. The amended Privacy Policy will be posted on our Website. Please check this page regularly for changes to this Privacy Policy. We will review and update this Privacy Policy as required to keep current with rules and regulations, new technologies and security standards. We will post those changes on the Website and/or update the Privacy Policy modification date above. In certain cases, and if the changes are material, we will provide written notice to clients directly by e-mail or otherwise.
QUESTIONS AND COMMENTS
If you have any questions or comments about our Privacy Policy, please contact us by e-mail at with "PRIVACY POLICY" in the subject line or by mailing us at the following address:
Trade Supply Group, Inc. 481 Washington St, 1N New York, NY 10013